Customer Experience
We design high -value, low -friction experiences to win loyalty, business and references.
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- Client centricity
- Personalized interactions
- ‘Wow’ experiences
These are three fronts today’s businesses find increasingly compelling to deliver on. Especially because the digital customer experience phenomenon has raised customer expectations dramatically and requires enforcing consistency across all customer touch points – digital and otherwise.
At PractiQ, we understand the nuances involved in ‘wow’ing customers with quick, yet user-centric and personalized, experiences. Sometimes, even the best customer experience companies tend to overlook the potential sources of friction at points of purchase. We specialize in helping businesses profile and segment their customers so they can offer relevant choices, coupled with appropriate knowledge. We redesign interactions with precision and user experience best practices for our clients helping them deliver human experiences that match their digital counterparts.
Why redesign your customer experience?
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- Increased sales from cross-sell and upsell opportunities
- Reduced cost with increased efficiency
- Increased customer lifetime value
- Seamless cross-channel experience
- Location-based services
Orchestrating the transformation with PractiQ
The real deal is to create an incredible journey for you that minimizes abandonment, builds in switching costs, and reinvents your delivery of the digital customer experience.
Employee Experience
“There’s more to upscaling the HR function than just the operational aspect.”
We focus on enabling your HR team to through exceptional service delivery. Simply put, PractiQ leverages its employee experience framework to help organizations develop their teams, tools and communication channels to best fit their industry, employee age bracket, demographics and digital maturity.
The transformational effects of partnering with us include:
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- Transformative culture and workplace
- HR as an inspiring talent enabler
- Open and improved communication
- Favorable brand image
- Employee insights-driven HR improvement
- Employee satisfaction and retention
Orchestrating the transformation with PractiQ
Our approach toward enhancing employee experience is twofold – One, upscaling HR practices, and two, rapidly rolling out new capabilities and app-driven models. Rapid deployment of enhancements that accelerate HR processes flow.
Partner Experience
Enhance experience and engagement, streamline processes and execute strategies with our partner experience consulting services. Build solid relationships with your ecosystem partner.
Customer satisfaction increases with a consistent brand experience. But to maintain consistent and connected brand experiences across all your channels, you need healthy relationships with your partners — technology solution providers, vendors, distributors, and resellers — so that they can reciprocate your superior service to your customers at every touch point. We enable your Digital Officers (CDOs) enhance partner experience and engagement, streamline processes and execute business strategies more effectively.
With a well-architected system, our team will help you attain a two-way data flow that allows for visibility into partner operations, finances, inventory, sales, and marketing. We leverage data analytics to enhance the operational ecosystem with digital strategies and systems that improve both the partner engagement and customer experience. Our partner experience consulting services can help:
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- Match your businesses with the channel partners who can best meet your needs
- Ensure partner contributions are up to your brand’s standards
- Prevent inappropriate customer interactions, data losses, and reduce business risks
With optimized collaboration between technology providers you can be sure that all your brand experiences are seamless and are truly connected.
Transformational effects
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- Consistent customer experience across channels
- Partner sales success
- Revenue growth through customer acquisition
- Operational effectiveness and efficiencies
- Control of partner environment
- Proactive, fact-based capability iterations
Orchestrating the transformation with PractiQ
Our partner experience consultants help you identify gaps in your digital business models, processes and technologies and prepare you for effective execution. We help you implement processes for better integration with your commerce, fulfillment, learning/ knowledge management, service and finance applications to drive the end goals you are striving for.
We provide capabilities around managing integrated applications, ongoing operations and new systems governance with availability and performance to meet the demanding SLAs.